RETURN POLICY MIRAGE ARABIA

At Mirage Arabia, we take pride in offering you luxurious perfumes of the highest quality. Your satisfaction is our priority, and we understand that returns may occasionally be necessary. Please find below our return policy designed specifically for our luxury products:

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Return Period

We offer a 14-day return window from the date of delivery. If 14 days have elapsed since your purchase, we regret to inform you that we cannot process a return or exchange.

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Eligibility Criteria for Returns

To maintain the integrity and exclusivity of our luxury products, returns must meet the following conditions:

Unopened and Sealed Products: Returns are only accepted for items in their original, unopened, and sealed condition. Perfume bottles with broken seals or used products are not eligible for return.

Original Packaging: The item must be returned in its original, undamaged packaging, including all protective materials, certificates, and inserts.

Non-Returnable Items: Personalized or custom-engraved bottles and gift cards are non-returnable.

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Return Process

To initiate a return, please follow these steps:

Contact Customer Support: Within the 14-day period, reach out to our customer support team at info@mirage-arabia.com. Provide your order number, product details, and the reason for your return.

Approval and Instructions: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions.

Secure Packaging: Ensure the item is securely packaged to prevent damage during transit. Clearly include the RMA number on the outside of the package.

Shipping Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method.

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Inspection and Refund Process

Once we receive your return, it will be inspected to ensure it meets our eligibility criteria. If approved:

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Refund Coverage: The refund will cover the cost of the returned item(s) only, excluding any shipping or handling fees.

Processing Time: Refunds may take 5-10 business days to reflect, depending on your payment provider.

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Exchanges

If you wish to exchange a product, please follow the return process above and then place a new order for the desired item.

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Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective:

Immediate Notification: Contact our customer support within 48 hours of receiving the product.

Resolution Options: We will offer a replacement, refund, or suitable resolution after verifying the issue.

We appreciate your understanding of our policies, which are designed to protect the quality and exclusivity of Mirage Arabia products. Should you have any questions or require further assistance, please do not hesitate to contact us at info@mirage-arabia.com.

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Mirage Arabia
Where scents… become mysteries