{"id":482,"date":"2025-03-19T17:08:21","date_gmt":"2025-03-19T17:08:21","guid":{"rendered":"https:\/\/mirage-arabia.com\/?page_id=482"},"modified":"2025-03-19T17:08:28","modified_gmt":"2025-03-19T17:08:28","slug":"about-us-3","status":"publish","type":"page","link":"https:\/\/mirage-arabia.com\/index.php\/about-us-3\/","title":{"rendered":"return policy"},"content":{"rendered":"\n\n  <div class=\"banner has-hover has-video\" id=\"banner-393989683\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n            \t<div class=\"video-overlay no-click fill visible\"><\/div>\n\t<video class=\"video-bg fill visible\" preload playsinline autoplay muted loop>\n\t\t<source src=\"https:\/\/mirage-arabia.com\/wp-content\/uploads\/2025\/03\/1722882-uhd_2560_1440_25fps.mp4\" type=\"video\/mp4\">\t<\/video>\n                        \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1315320305\" class=\"text-box banner-layer x50 md-x50 lg-x50 y85 md-y85 lg-y85 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h3 class=\"uppercase\"><strong>RETURN POLICY<\/strong><\/h3>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1315320305 {\n  width: 60%;\n}\n#text-box-1315320305 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-393989683 {\n  padding-top: 55%;\n}\n#banner-393989683 .bg.bg-loaded {\n  background-image: 471;\n}\n#banner-393989683 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#banner-393989683 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n@media (min-width:550px) {\n  #banner-393989683 {\n    padding-top: 21.19%;\n  }\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-412141041\">\n\n\n\t<div id=\"col-1478022647\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>RETURN POLICY MIRAGE ARABIA<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\">At Mirage Arabia, we take pride in offering you luxurious perfumes of the highest quality. Your satisfaction is our priority, and we understand that returns may occasionally be necessary. Please find below our return policy designed specifically for our luxury products:<\/span><\/p>\n<p style=\"text-align: center;\">______________________________________<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong> Return Period<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\">We offer a 14-day return window from the date of delivery. If 14 days have elapsed since your purchase, we regret to inform you that we cannot process a return or exchange.<\/span><\/p>\n<p style=\"text-align: center;\">______________________________________<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong> Eligibility Criteria for Returns<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\">To maintain the integrity and exclusivity of our luxury products, returns must meet the following conditions:<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Unopened and Sealed Products<\/strong>: Returns are only accepted for items in their original, unopened, and sealed condition. Perfume bottles with broken seals or used products are not eligible for return.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Original Packaging<\/strong>: The item must be returned in its original, undamaged packaging, including all protective materials, certificates, and inserts.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Non-Returnable Items<\/strong>: Personalized or custom-engraved bottles and gift cards are non-returnable.<\/span><\/p>\n<p style=\"text-align: center;\">______________________________________<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong> Return Process<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\">To initiate a return, please follow these steps:<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Contact Customer Support<\/strong>: Within the 14-day period, reach out to our customer support team at info@mirage-arabia.com. Provide your order number, product details, and the reason for your return.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Approval and Instructions<\/strong>: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Secure Packaging<\/strong>: Ensure the item is securely packaged to prevent damage during transit. Clearly include the RMA number on the outside of the package.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Shipping Responsibility<\/strong>: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method.<\/span><\/p>\n<p style=\"text-align: center;\">______________________________________<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong> Inspection and Refund Process<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\">Once we receive your return, it will be inspected to ensure it meets our eligibility criteria. If approved:<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Refund Method<\/strong>: Refunds will be issued to the original payment method used for the purchase.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Refund Coverage<\/strong>: The refund will cover the cost of the returned item(s) only, excluding any shipping or handling fees.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Processing Time<\/strong>: Refunds may take 5-10 business days to reflect, depending on your payment provider.<\/span><\/p>\n<p style=\"text-align: center;\">______________________________________<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong> Exchanges<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\">If you wish to exchange a product, please follow the return process above and then place a new order for the desired item.<\/span><\/p>\n<p style=\"text-align: center;\">______________________________________<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong> Damaged or Defective Items<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\">In the unlikely event that your item arrives damaged or defective:<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Immediate Notification<\/strong>: Contact our customer support within 48 hours of receiving the product.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Resolution Options<\/strong>: We will offer a replacement, refund, or suitable resolution after verifying the issue.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\">We appreciate your understanding of our policies, which are designed to protect the quality and exclusivity of Mirage Arabia products. Should you have any questions or require further assistance, please do not hesitate to contact us at info@mirage-arabia.com.<\/span><\/p>\n<p style=\"text-align: center;\">______________________________________<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 75%; color: #000000;\"><strong>Mirage Arabia<\/strong><\/span><br \/><span style=\"font-size: 75%; color: #000000;\">Where scents\u2026 become mysteries<\/span><\/p>\n<p style=\"text-align: center;\">\u00a0<\/p>\n<p style=\"text-align: center;\">\u00a0<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header.php","meta":{"footnotes":""},"class_list":["post-482","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mirage-arabia.com\/index.php\/wp-json\/wp\/v2\/pages\/482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mirage-arabia.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mirage-arabia.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mirage-arabia.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mirage-arabia.com\/index.php\/wp-json\/wp\/v2\/comments?post=482"}],"version-history":[{"count":2,"href":"https:\/\/mirage-arabia.com\/index.php\/wp-json\/wp\/v2\/pages\/482\/revisions"}],"predecessor-version":[{"id":484,"href":"https:\/\/mirage-arabia.com\/index.php\/wp-json\/wp\/v2\/pages\/482\/revisions\/484"}],"wp:attachment":[{"href":"https:\/\/mirage-arabia.com\/index.php\/wp-json\/wp\/v2\/media?parent=482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}